Shipping policy

Delivery Policy

carexsales sells digital and virtual products such as Roblox limited items and other in-game assets. Because these items are digital, there is no physical shipping, no postage, and no tracking number. The information below explains how delivery works.

No Physical Shipping

We do not ship any physical packages. You will not receive anything in the mail. All products are delivered electronically to the Roblox account or username you provide.

How Delivery Works

After your payment is confirmed, your item is delivered through an in-game Roblox trade or transfer to the username you provided at checkout. For some items, our team may need to coordinate the trade with you directly, so please make sure your account is reachable and able to receive trades.

Delivery Times

Orders are typically delivered within 1-2 days, depending on Roblox trade restrictions. Some items may be subject to trade holds or cooldowns applied by Roblox, which can affect how quickly we are able to complete the transfer. If there is an unusual delay, we will keep you updated.

Your Responsibilities

To receive your item, you must provide a correct Roblox username, ensure your account can accept trades, and be available to complete the trade if manual delivery is required. We are not responsible for delivery failures caused by incorrect details or an account that cannot receive the item.

Delivery Problems

If you have not received your item within a reasonable time, please contact us with your order number so we can investigate and resolve the issue.